tk11b's Privacy Policy
A complete and transparent explanation of how your personal information is collected, stored, and kept secure.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to the tk11b platform and all related services. When you use our website, create an account, or participate in our gaming services, you are considered to have accepted the terms of this Policy.
tk11b is committed to providing a safe, transparent, and trustworthy online gaming experience for users in Bangladesh. Protecting your personal information is our highest priority. This Policy will clearly explain what information we collect, why we collect it, how we use it, and what your rights are.
Before reading this Policy, please also read our Terms & Conditions and Responsible Gaming page, as together they define our relationship with you.
2 Information We Collect
We collect various types of information for the purpose of registration and service delivery on the tk11b platform. This information may be collected directly from you, or automatically through your device and browser.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID number or passport number (to verify identity)
- Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Security questions and answers
- Information provided during support contacts
2.2 Information Collected Automatically
- IP address and device identification information
- Browser type, version, and operating system
- Platform activity logs — login times, game play records, transaction history
- Information from cookies and similar tracking technologies
- Referral source and user navigation patterns
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may occasionally collect limited information from legitimate third-party verification services. This information is used only for specific purposes and is not stored unnecessarily.
3 Why We Use This Information
We use the information we collect for specific, legitimate, and fair purposes. No information is used beyond what is necessary or for unrelated purposes.
3.1 Primary Purposes
- Account creation, identity verification, and age confirmation (confirming 21+ age)
- Processing deposits, withdrawals, and other financial transactions
- Managing bonuses, rewards, and promotional offers
- Ensuring platform security and preventing fraud
- Providing 24/7 customer support — in Bengali and English
- Enforcing responsible gaming policies
3.2 Improvement & Analytics
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Conducting anonymous statistical analysis
- Informing decisions in the development of new games and services
3.3 Legal Compliance
We may retain and disclose information as required to comply with applicable laws and regulations, particularly to meet anti-money laundering (AML) rules and financial regulatory requirements.
4 Data Storage & Security
tk11b places the highest importance on the security of your information. We use industry-standard technologies and practices to keep your data secure.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — protecting all data transfers
- Encrypted database storage
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Multi-layer authentication systems
4.2 Organisational Security
- Only authorised personnel have access to your information
- Staff training on privacy and data protection
- Logging and regular review of data access
- Rapid response plan in the event of a data breach
4.3 Data Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Certain information may continue to be retained for a defined period after account closure to meet legal obligations.
5 Cookies Policy
The tk11b website uses cookies and similar technologies to operate smoothly and improve your experience.
5.1 Types of Cookies
- Essential Cookies: Ensure core website functionality — maintaining login sessions, security protection, etc. These cannot be disabled.
- Performance Cookies: Help analyse which parts of the site are used most and provide information to improve our services.
- Functionality Cookies: Remember your preferences and settings — such as language preference.
5.2 Cookie Controls
You can disable most cookies by changing your browser settings. However, disabling essential cookies may cause certain important website functions to not work properly.
6 Sharing Information with Third Parties
We do not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances for defined purposes.
6.1 With Service Providers
We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technology services. These providers are limited to only the necessary information and are contractually bound to uphold our privacy standards.
6.2 For Legal Requirements
We may be required to provide information in response to court orders, legal processes, or lawful requests from authorities. Any such disclosure is always carried out within the limits of applicable law.
6.3 For Fraud Prevention
Limited information may be shared with fraud detection systems to protect the platform's security and the interests of all users. No user's personal identity is revealed in this process.
We never sell your information to game providers, advertising networks, or any other commercial entity.
7 Your Rights
tk11b believes you should have full control over your own information. Your rights are described in detail below.
7.1 Right of Access
You may request at any time to know what information we hold about you. We will provide you with a summary of that information within a reasonable time.
7.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction. For security reasons, some changes may require identity verification.
7.3 Right to Erasure
You may request to close your account and have your personal information deleted. However, certain information may continue to be retained for a defined period due to legal obligations.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted — particularly when you are disputing the accuracy of the information or questioning the lawfulness of the processing.
7.5 Right to Opt Out of Marketing
You may request at any time to stop receiving promotional emails or messages. Important transactional messages are not covered by this option.
To exercise these rights or make any information-related request, please contact our support team.
8 Privacy of Minors
tk11b is a platform exclusively for adults. We do not knowingly collect information from anyone under 21 years of age.
We conduct an age verification process at account registration and have technical measures in place to prevent those under 21 from creating an account. If we learn that information has been collected from a minor, we will delete it immediately and close the associated account.
9 International Data Transfers
To operate our services, your information may be stored on servers located in various countries. For any such transfer, we ensure that adequate data protection measures are in place at the destination country or organisation.
SSL encryption and industry-standard security protocols are used for international data transfers, ensuring the protection of your information.
10 Policy Changes & Updates
We may periodically update this Privacy Policy to reflect changes in our services, legal requirements, or technological developments.
For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after an update will be taken as acceptance of the revised policy.
We recommend visiting this page regularly for the latest policy. The "Last Updated" date at the top of the page is always displayed.
11 Contact & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We will aim to respond to any information-related request as quickly as possible.
Live Chat Support24/7 direct support — contact us in Bengali or English.
Email[email protected]
Response TimeWe respond to privacy-related requests within business days.
When requesting account-related information, please have the details needed for account verification ready.
Read our other policies to learn more